FAQ
Frequently Asked Questions
What should I do before requesting a paranormal investigation?
The most important thing is to make sure you're trying to logically explain away any possible causes of activity. Chances are, if there's a simple explanation, then that's probably what happened. In fact, if there's a possible logical reason for a paranormal occurrence at all, then it's probably so. Paranormal activity is extremely rare.
You should also keep a journal/diary of events. This allows both of us to have a record of things that you believe have occurred and are stemming from a paranormal nature, which also helps us find patterns and narrow down what may be causing the activity in the first place.
What is the best way to contact you to request an investigation?
Email is usually best, but you can also give us a call or message us on social media. However, we do receive a high volume of phone calls, so it's best to leave your name and number so we can contact you as soon as we get a chance. Our response time is typically within 6 hours, if that.
You can fill out the form on our Contact page to send us an email.
Can a paranormal investigation make things worse?
There's no easy answer to this question. The truth is that anything can happen. There are several factors that can lead to a greater likelihood that things can get worse before they get better.
If there's paranormal activity at all and if the activity is stemming from a malevolent or troublesome spirit, then there's a greater chance. However, we've been on many cases where activity either completely stops after our visit or activity becomes dramatically reduced. There's simply no way to guarantee a particular outcome immediately following an investigation. It is very situational.
What is your process? What should I expect?
Once you request an investigation, one of our team members will get back to you to set up a phone interview. This is to gather preliminary information about you and your case including paranormal claims, religious beliefs, type of home, etc. There is a questionnaire that will be filled out. You will also be emailed Assumption of Risk and Media Release forms for you to sign which gives us permission to perform an investigation safely and legally.
If we believe an investigation is necessary, we will set up a date to come out to your home or business. You should make sure that your home is relatively clean, but do not dust the night before as this stirs up dust in the air and will contaminate our video recordings. Please make sure there are places for us to sit comfortably and there are pathways for us to walk safely. Keep in mind, we will be walking around in the dark. Once our equipment is set up, we will perform the investigation for a minimum of 4 hours.
Afterward, we will begin the evidence review process which can take a couple weeks. Once it is completed, we will either meet with you to discuss next steps or conclude the case based on our findings. Every client will get a full evidence report and medium/empath reports to keep for their records.
Do I have to leave the premises while you perform the investigation?
If you want the best investigation possible, it's within your best interest to make sure no one is in the home while we are there, and that any pets are either put away or taken out of the home for the night as well. This ensures that we are controlling the environment as much as possible and that we can account for any strange noises or occurrences. The more people that are present, the harder it is to claim paranormal activity. The truth is that investigations are not social events. We may decline to come out unless certain conditions are met or agreed upon in advance.
If we believe activity is centered around a person, then we might ask that individual to stay, but that is on a case-by-case basis.
How long does it take for evidence to be reviewed?
It depends on how the investigation went and how long it lasted for. If we are investigating a larger house/property and we are recording on multiple devices for >6 hours, reviewing evidence can take up to 3 weeks. However, this usually isn't the case, so most evidence review can be expected to be finished within 7-12 days.
Why do you investigate at night?
There are several reasons why we do this and it isn't for reasons you may think. Please check out our blog for an in-depth answer to this question.
